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FREE SHIPPING ON ORDERS OVER $250 NATIONWIDE
FREE SHIPPING ON ORDERS OVER $250

Refund policy

we strive to provide high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Return Window: You have 30 days from the date of purchase to initiate a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.
  • Non-Returnable Items: Certain types of items cannot be returned, such as custom-made products (e.g., custom jewelry or personalized items), perishable goods, intimate or sanitary products, and gift cards.

Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, any item not in its original condition, or any item that is returned more than 30 days after delivery).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [your address].
  • Exchange Process: To exchange an item, please return the original item and place a new order for the item you'd like instead. Shipping fees for the return and new purchase may apply unless the item was defective or damaged.

Shipping Returns

  • Return Shipping: To return your product, you should mail it to: [your address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.